Our Promise to You

Our reputation is our most important asset. We will always conduct our business according to the highest ethical principles.

We are in business to serve our customers, big or small, and we will always act accordingly on their behalf.

We will make every effort to maintain a staff of competent, efficient, loyal, and assertive professionals who believe in their company, to whom work is a pleasure, and who take pride in their work.

We will not sacrafice our relationship with our customers for short-term gain.

We will always be fair and considerate with our customers, our suppliers, and ourselves.

We will apply these principles day in and day out in every part of our work.

If you feel that we have in any way not lived up to our promise, please tell us.

Why are the prices on our website different from those in our store?

We staff our store with a variety of product specialists and knowledgeable staff, that strive for customer satisfaction. We're also able to provide a customer with any item from our inventory to "test-drive".

The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, employee training and other store considerations not present online.

We're happy to offer reduced prices online and hope that you will be 100% satisfied with your purchase.

Privacy

We will never lend, sell, or give any customer's personal information to any third party! What you tell us here is solely for our own advertising use and demographic analysis.

Guarantees

Disclaimers

Film is not returnable.

If a product is defective, Mel Pierce Camera and Digital and its vendors are liable only for replacement of product or refund of purchase price; we are not responsible for lost time or wages or any other damages resulting from the use of defective product.

If you are returning a product because you made the purchase in error, or changed your mind, or any other issue except for manufacturing defect, we will charge a 10% restocking fee. The item, its box, and its paperwork (warranty card et al) must be undamaged and complete.

Shipping damage is the responsibility of the shipping agency.